HAPPIEST BABY, INC.
LIMITED WARRANTY
Updated 26 April 2024
We are Happiest Baby, Inc. (“HBI”, “us”, “we”, “our”), with registered address of 11390 W Olympic Blvd, Ste 450, Los Angeles, CA, 90064, USA, which is also our main trading address and you (“you”), the original purchaser of SNOO (the “Product”). You can also contact us at customercare-eu@happiestbaby.com.
Your rights under this Limited Warranty are in addition to and separate from your legal rights as a consumer. This Limited Warranty does not affect those legal rights.
1. LIMITED WARRANTY RIGHTS APPLY ONLY TO THE ORIGINAL PURCHASER AND IN THE UK
You are entitled to the Limited Warranty herein only as the original purchaser and user of the Product; which Product was purchased directly from HBI, or from one of its authorised resellers or distributors, in the UK and used within the UK by you.
2. LIMITED WARRANTY
HBI warrants the Product against defects in materials and workmanship under normal, non-commercial, and reasonable use for which the Product was designed (used with your baby between birth and 6 months, or when baby can get on hands and knees, and weighs less than 14.9 kilos, or 33 lb) for a period of twelve (12) months from the date of delivery of the Product (“Warranty Period”). If a Product is returned to us during the Warranty Period as provided below, and we determine that the Product is defective, HBI will, at its sole discretion either: (i) repair the Product, (ii) replace the Product or any defective components or parts with a new or refurbished Product, component or part, or (iii) refund the original purchase price in return for the Product (though we may make a reasonable deduction from this price for your use of the Product if the Product is returned after more than 6 months of the Warranty Period). If the Warranty Period has expired or is otherwise not applicable as per the Scope and Limitation on Warranty (below), we will return the Product back to you.
3. RETURN AND WARRANTY SERVICE PROCESS
Please review the online resources at the 'Shipping and Returns' section at www.happiestbaby.co.uk before seeking service under this Limited Warranty. To obtain warranty service or to return a Product to us, you must first obtain a Return Merchandise Authorization (RMA) number from a customer support representative at HBI. We may attempt to troubleshoot a Limited Warranty-related problem prior to issuing an RMA number. We may ask for additional information, such as proof-of-purchase, upon request. Issued RMA numbers are valid for ten days from issuance and once expired, a new RMA number must be obtained. Once an RMA number is obtained, your Product must be shipped using our shipment label at our expense, together with proof of purchase and all accessories, either its original packaging or packaging affording an equal degree of protection, to the HBI authorized distribution facility identified by our customer support representative. Any damage due to inadequate or improper packaging is your responsibility. Failure to return any of the accessories may result in a delay of refund payment or service.
4. REPLACEMENT PARTS; HBI’S DETERMINATION OF PRODUCT STATUS
In performing service under this Limited Warranty, we may furnish replacement parts on an exchange basis in which case the replaced parts will become the property of HBI. Replacement parts provided by us will be new or refurbished and of comparable quality to the replaced part. Replacement parts may also be a different part that contains compatible features and functions. In all cases, our determination as to whether or not a Product is defective and covered by this Limited Warranty will be final. You will pay all shipping charges related to shipping back to you any Product that we determine not to be defective. Any replacement Product or part thereof will be warranted hereunder for a period of ninety (90) days from shipment, or until the original Warranty Period expires, whichever is longer.
5. SCOPE OF AND LIMITATION OF WARRANTY
Our warranty obligations related to the Product under this Limited Warranty are limited to the repair or replacement of defective Products or parts thereof as described in the Limited Warranty section above. This Limited Warranty does not cover customer training and education, installation, set up or adjustment, signal or reception problems.
6. NO MEDICAL ADVICE
HBI makes no warranty or representation that the use of the Product (with or without any third-party product or service) constitutes medical treatment. You understand and acknowledge that HBI’s Products or its associated services will not dispatch emergency authorities in the event of an emergency. Furthermore, HBI’s customer care or technical support contacts cannot be considered a medical resource. If you have an emergency or a medical concern, it is your responsibility to seek proper medical assistance.
7. THE PRODUCT IS A CONSUMER PRODUCT
The Product is designed and intended for individual, consumer use in a residential home. Any other use, such as commercial, lending or leasing is strictly prohibited and will immediately invalidate this Limited Warranty.
8. EXCLUSIONS FROM LIMITED WARRANTY
This Limited Warranty does not cover damage to the Product (i) due to acts of God, other forces beyond our reasonable control, such as internet or power outages, power surges, fires, earthquakes, floods or other events of “force majeure,” accident, misuse, abuse, negligence, commercial use or modification of, or to any part of your Product; or (ii) caused by any third party product, service or system, use of the Product for purposes other than for which the Product was designed or intended, use in improper temperature, humidity or other environmental conditions, or use of the Product in breach of written instructions provided by HBI (which may be provided at the time of purchase or on its website at http://www.happiestbaby.co.uk).
In addition to the above, this Limited Warranty also excludes: (i) defects due to normal wear and tear or aging, including rips, scratches and cosmetic damage; (ii) damage due to improper repair, operation or maintenance or connections to improper voltage supply, or attempted repair by anyone other than a facility authorised by HBI to service your HBI Product; (iii) use of the Product for purposes other than for which the Product was designed or intended misuse of product contrary to written instructions provided by HBI (which may be provided at the time of purchase or on its website at http://www.happiestbaby.co.uk); (iv) specific Wi-Fi signal or reception problems, internet connectivity issues of your Wi-Fi router, or your smartphone and (v) any soft goods portion supplied with the Product, if any, such as sleep sacks, sheets and covers.
