We’re so pleased you’ve chosen to shop at our store! Below, we hope to answer your questions about shopping, shipping and returns. Please don’t hesitate to contact Customer Care if you need more information.
We accept credit cards, Happiest Baby gift cards, PayPal, Apple Pay and Google Pay.
SHIPPING & HANDLING
When purchasing SNOO, you can choose your ship date.
Most customers choose to have SNOO delivered about a week before their baby is due. However, we understand babies don’t always arrive as planned! If you want to change your ship date, please contact Customer Care.
We offer FREE ground shipping of SNOO within the United Kingdom and £12-15 for other products. You can expedite your SNOO order to UPS Express shipping for £75. If you are located outside of the U.K. and in another EU member state, you will be charged £49 for UPS standard shipping of a SNOO and £12-15 for other products.
Unfortunately, due to the size of SNOO, we are not able to ship to APO/FPO addresses.
Orders leave our warehouse within 3 business days. Standard shipping usually takes 3-5 business days. Express shipping usually takes 1-3 business days, depending on where you are located. Most orders ship out of the Netherlands.
Happiestbaby.co.uk can only ship to addresses in the UK and member states of the European Union. SNOO is only authorized for use in the UK, EU, US, Canada and Australia. The original purchaser is not covered under warranty for a SNOO used in other locations.
We also sell select products in the US at happiestbaby.com, the EU at happiestbaby.eu, Australia at happiestbaby.com.au and in Canada through Indigo, Well.ca and West Coast Kids.
CANCELLATIONS & RETURNS
You may cancel your order by filling out this simple form following our Terms of Sale Cancellation Policy and Return Process.
If you are the original purchaser of a Happiest Baby product (with the exception of digital products, which are not eligible for return) and you are not satisfied for any reason, you may return it to us in within 30 days of delivery and receive a full refund. (Products other than SNOO, which has a 30-day trial, must be returned in original condition.) You can initiate a return by clicking here.
All products must be returned within original packaging.
When shipping for return, it’s very important to carefully pack your SNOO in the original box + inserts to better protect the product from damage during transport.
Return standard shipping is FREE for SNOO when it is sent back within the 30-day trial period. For returns on other products, your card will be charged a £5.50 return shipping fee for each package. All sales are final on buy-one-get-one-free promotions.