We’re so pleased you’ve chosen to shop at our store! Below, we hope to answer your questions about shopping, shipping and returns. Please don’t hesitate to contact Customer Care if you need more information.
HAPPIEST BABY APP SUBSCRIPTION FEES
Starting July 15th, 2024, anyone who buys SNOO from Happiest Baby (or an authorised partner) will get a free Premium Subscription to our Happiest Baby App for 9 months.
If you purchased SNOO from Happiest Baby (or an authorised partner) prior to July 15th, 2024, you’ll be able to continue on a free Premium Subscription for all your children.
If you borrowed or bought SNOO secondhand, you will have access to all the basic App features or you can choose to purchase a subscription to gain access to all premium settings and features, charged £14.99 monthly.
Subscriptions are not transferable.
PAYMENT METHODS
We accept credit cards, Happiest Baby gift cards, PayPal, Apple Pay and Google Pay.
SHIPPING & HANDLING
When purchasing SNOO, you can choose your ship date.
Most customers choose to have SNOO delivered about a week before their baby is due. However, we understand babies don’t always arrive as planned! If you want to change your ship date, please adjust it in your account.
We offer FREE ground shipping for SNOO within the United Kingdom and £7.95 for shipping of other products.
Unfortunately, due to the size of SNOO, we are not able to ship to APO/FPO addresses.
Orders leave our warehouse within 2 business days. Shipping time is an additional 3 business days.
Happiestbaby.co.uk can only ship to addresses in the UK. SNOO is only authorised for use in the country or region it was purchased in. The original purchaser is not covered under warranty for a SNOO used in other locations.
CANCELLATIONS & RETURNS
You may cancel your order in your account or by filling out this simple form following our Terms of Sale Cancellation Policy and Return Process.
If you are the original purchaser of a Happiest Baby product (with the exception of digital products, which are not eligible for return) and you are not satisfied for any reason, you may return it to us within 30 days of delivery and receive a full refund. (Products other than SNOO, which has a 30-day trial, must be returned in original condition.) You can initiate a return in your account or by clicking here.
All products must be returned within original packaging.
When shipping for return, it’s very important to carefully pack your SNOO in the original box + inserts to better protect the product from damage during transport.
Return standard shipping is FREE for SNOO when it is sent back within the 30-day trial period. For returns on other products, your card will be charged a £5.50 return shipping fee for each package.