Hi there,
While we're happy to hear our team made you feel supported, we would've loved to continue working with your family. It can sometimes take a few conversations w/ us to make adjustments to better meet unique needs for the best - safe - sleep with SNOO.
It's true that not every baby loves snug swaddling, so our SNOO sacks have armholes to allow for arms-free sleep. Parents are also able to adjust their device settings to set notifications to alert even if the device is set to silent.
If you have any questions at all, please don't hesitate to contact us at customercare@happiestbaby.com.
Warmly,
Jess from the Happiest Baby Team